1. Information We Collect
We collect information to operate our business and provide our cleaning services. This may include:
- Contact Information: Your name, email address, phone number, and home address, when you provide them to request a quote, schedule a service, or contact us.
- Payment Information: If you make payments through our site, credit/debit card information is collected by our third-party payment processor. We do not directly store your sensitive financial data on our servers.
- Usage and Navigation Data: Information about how you interact with our website, such as pages visited, time spent, device type used, and IP address. This helps us improve the user experience.
- Communications: Records of your interactions with us, including emails and messages, for customer service and service improvement.
2. How We Use Your Information
We use the information collected to:
- Provide Our Services: Schedule, manage, and perform the cleaning services you requested.
- Communicate: Respond to your inquiries, send appointment confirmations, reminders, and updates about our services.
- Improve Our Services: Analyze how our website and services are used to enhance them and personalize your experience.
- Marketing (with your consent): Send you information about promotions, new services, or special offers that may be of interest to you. You can opt out of these communications at any time.
- Security and Compliance: Protect our website and users from fraud, unauthorized activities, and fulfill legal obligations.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following situations:
- With Service Providers: We share information with third-party partners and service providers who help us operate our business (e.g., payment processors, online scheduling tools). These partners are obligated to protect your information.
- For Legal Purposes: We may disclose information if required by law, court order, or to protect our rights, property, or safety.
- With Your Consent: We will share your information with third parties when you give us express permission to do so.
4. Your Privacy Rights
You have certain rights regarding your personal information, which may include:
- Access: Request access to the personal information we hold about you.
- Rectification: Ask for corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
- Objection/Restriction: Object to or request the restriction of processing your information in certain circumstances.
To exercise these rights, please contact us using the information provided below.
5. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend that you review the privacy policies of any website you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the revised version on our website with the date of the last update. We recommend that you review it regularly.
8. How to Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Helo Cleaning
- Email: maxrodriguesusa@gmail.com
- Phone: +1 (215) 617-4944
- Address: We serve Philadelphia and surrounding areas
Last updated: June 26, 2025